Understanding people is the most important skill to enable you to get the best out of your business. You need to focus on others and not only yourself.

Your team is the heart of your business. Make sure you are the leader of your team and not the other way around.

You can learn leadership. Lead your team by example. Be honest, fair and persuasive.

Train your staff to have the right attitude and to become extraordinary employees. If you don’t train your employees, they will leave.

Know your business - master accountancy skills. Remember why you are in business - it is for the profits.

The P&L is the most important statement for financial success. Keep up to date with your P&Ls and take the time to objectively analyze them.